Refund and Returns Policy

At HP Medications, we are committed to providing high-quality, physician-formulated supplements and healthcare products. Due to the sensitive nature of ingestible and medical-use products, our return policy adheres to strict safety, regulatory, and quality-assurance standards.

Many of our products are manufactured under FDA-registered and GMP-certified facilities and are intended for personal health use.

2. Eligibility for Returns

You may request a return or refund if your order meets one of the following conditions:

A. Damaged, Defective, or Incorrect Items

• Product arrived damaged, leaking, or compromised
• Incorrect item shipped
• Missing items from your order

Timeframe: Must be reported within 7 days of delivery

B. Satisfaction Guarantee (If Applicable)

Certain supplements may be eligible under a 30–90 day satisfaction guarantee (common in supplement industry standards).

To qualify:

• Product must be partially used or unused
• Proof of purchase required
• Only one opened unit per product type is eligible

C. Unopened & Resalable Products

We may accept returns if:

• Product is unopened, sealed, and in original packaging
• Product is within 30 days of delivery
• Item is deemed resalable and safe

This aligns with pharmaceutical distribution norms where returns require prior authorization and must be unopened.

3. Non-Returnable Items

Due to health and safety regulations, the following items cannot be returned:

• Opened ingestible supplements (unless under guarantee)
• Prescription medications or temperature-sensitive products
• Personal-use items (e.g., vaginal health products, probiotics once opened)
• Items exposed to contamination risk
• Clearance or final sale items

📌 Industry note: Contamination and quality issues remain a leading cause of recalls in supplements and medications, reinforcing strict return controls.

4. Return Authorization Process

All returns require prior authorization.

To initiate a return:

1. Contact Customer Support at [email/contact form]
2. Provide:
   • Order number
   • Reason for return
   • Photos (if damaged/defective)
3. Wait for Return Authorization (RA) approval
4. Ship item using provided instructions

⚠️ Unauthorized returns will not be accepted.

5. Refund Process

Once your return is received and inspected:

• Approved refunds will be issued to the original payment method
• Processing time: 5–10 business days
• Shipping fees are:
  • Non-refundable (unless error on our part)

6. Exchanges

We only replace items if they are:

• Defective
• Damaged
• Incorrectly shipped

7. Shipping & Handling Fees

• Customers are responsible for return shipping unless:
  • Item was damaged
  • Wrong item was sent
• We recommend using trackable shipping

8. Quality & Safety Standards (Important)

Due to the nature of healthcare products:

• Products must remain within controlled storage conditions
• Exposure to heat, moisture, or tampering voids eligibility
• Returned items undergo quality inspection before approval

9. Fraud Prevention & Abuse

We reserve the right to:

• Deny returns that show signs of misuse or abuse
• Limit excessive return requests
• Refuse returns that do not meet safety criteria

10. Contact Information

Customer Support
Email: sales@hpmedications.com
Phone: +1 754 346 0016

11. Policy Updates

We may update this policy at any time to reflect:

• Regulatory changes
• Product safety requirements
• Industry best practices