Shipping Policy

1. Order Processing

All orders are processed within 1–2 business days (excluding weekends and holidays) after receiving your order confirmation email.

• Orders placed after [cutoff time, e.g., 2 PM EST] will be processed the next business day
• You will receive a shipping confirmation email with tracking information once your order has shipped

📦 Current industry standard: Most U.S. eCommerce health brands ship within 24–48 hours, with over 90% of orders dispatched within two business days.

2. Shipping Rates & Delivery Estimates

Shipping charges are calculated at checkout based on your location and selected shipping method.

Estimated Delivery Times (U.S.)

• Standard Shipping: 3–7 business days
• Expedited Shipping: 2–3 business days
• Express Shipping: 1–2 business days

Delivery delays can occasionally occur due to carrier issues or high-demand periods.

3. Free Shipping

We may offer free standard shipping on orders over $500 within the United States.

Promotions and thresholds are subject to change without notice.

4. Shipping Carriers

We partner with major carriers such as:

• USPS
• UPS
• FedEx

Carrier selection may vary by location and shipping method.

5. Order Tracking

Once your order ships, you will receive a tracking number via email.

Please allow up to 24 hours for tracking information to update.

6. International Shipping

We may offer international shipping to select countries.

• Delivery times: 7–21 business days, depending on destination
• Customers are responsible for:
  • Customs duties
  • Taxes and import fees

We are not responsible for delays caused by customs processing.

7. Shipping Restrictions

Due to the nature of certain health and supplement products:

• Some items may be restricted from shipping to specific states or countries
• Temperature-sensitive products may require special handling and may not be available in all regions

8. Delayed, Lost, or Stolen Packages

Delays

We are not responsible for delays caused by:

• Shipping carriers
• Weather conditions
• High-volume periods (e.g., holidays)

Lost Packages

If your package is lost in transit:

• Contact us within 7 days of the expected delivery date
• We will work with the carrier to investigate

Stolen Packages

If tracking shows delivered, but you did not receive your package:

• Check with neighbours or your local carrier
• File a claim with the carrier
• Contact our support team for assistance

⚠️ We are not liable for stolen packages once marked as delivered.

9. Incorrect Shipping Information

Please ensure your shipping details are accurate at checkout.

• We are not responsible for orders shipped to incorrect addresses provided by the customer
• Additional shipping fees may apply for reshipment

10. Damaged Shipments

If your order arrives damaged:

1. Contact us within 7 days of delivery
2. Provide photos of the damaged package and product
3. We will arrange a replacement or refund if eligible

11. Split Shipments

In some cases, orders may be shipped in multiple packages depending on:

• Product availability
• Warehouse locations

You will receive separate tracking numbers if this occurs.

12. Subscription Orders (If Applicable)

For recurring orders:

• Orders are processed automatically based on your selected schedule
• Shipping timelines follow the same processing and delivery estimates

13. Contact Information

Customer Support
Email: hd@hpmedications.com
Phone: +1 754 346 0016
Hours: Mn – Fr: 8 am – 5 pm