We want your refund process to be smooth, transparent, and timely.
1. Refund Eligibility
Refunds are issued when:
- An order is cancelled before shipment
- A return is approved according to our return policy
- A damaged or faulty item claim is verified
2. Refund Method
Refunds are typically issued using the original payment method:
- Credit/Debit cards are refunded to the same card
- Mobile money or digital wallets are refunded to the original account
- Bank transfers follow the same account details used for payment
3. Refund Processing Time
- Refunds are processed within 5–10 business days after we receive and approve your return
- Depending on your payment provider, it may take additional time for the refund to reflect in your account
4. Partial Refunds
In some cases, partial refunds may apply, such as:
- Items returned in non-original condition
- Shipping fees for non-defective items (if policy applies)
5. Important Notes
- Refunds are only issued after the returned item is received and inspected
- We will notify you via email or SMS once your refund is processed
- Refunds for orders paid via cash-on-delivery may follow a different procedure
6. Need Help?
If you have questions about your refund, our support team is ready to assist and provide updates.
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